YES! We have bottom line pricing.

Why bother going to an additional "chart" to figure out what shipping is going to cost.
One price all of the time!!  *All of our merchandise is shipped FREE in the lower 48 states (except as noted). Alaska and Hawaii and all other destinations will need a separate quote for a shipping price.

* The only product that we have additional charges on are the plain crocks and some other
  specialty items if your zip code is 83000 or higher. 

All of our product is shipped via UPS or Fed EX. (We can ship to your work address, if this would work out better for you)

If you can only receive your product via the Postal Service, there would be an extra charge.

Yes, we can. BUT, we cannot ship for FREE.

If you are in Alaska or Hawaii, we will ship the most inexpensive route. Most likely the United States Postal Service. You will pay any extra fees.

If you live outside of the USA, you will expect to incur extra costs. We cannot be responsible for import/export fees or any other costs. That is your responsibility.

It depends upon the item you have selected. Please check the item description area of the product you want to select and it will state an expected shipping date for that particular product.

We will also have a CHRISTMAS DEADLINE DATE in that section. We are not able to go around that date for any reason. Do NOT Procastinate on Christmas ordering. ORDER EARLY.

If you use the US Mail, please note that the delivery time starts when we receive your order, not from the time that you mail it. If you pay by PERSONAL CHECK, please note that there will be an additional 7-10 days delivery time added onto your order.

In general: Most items take 3-4 weeks.

CALL US FIRST!

All products should arrive in 30 days.

However, there may be some exceptions to every rule!  For instance, if a Salt Glazed or a
Honey Glazed piece of pottery that was being re-fired after your personalization was complete, and the pottery came out of the kiln "damaged" or not to the expectations of our artists, it will have to be re-done. It will be put on the fast track to be shipped out. 

We will keep in informed of any unusual problems.

Sometimes our shipping partners, UPS or FED EX deliver it to the wrong address!  Yes, this does happen. Let us know and we will put a "TRACE" on it.  And sometimes they deliver it to the "front" porch, if you don't use your front porch, (it has happened), please check it out.

If you do not received your product in the 30 day time frame, CALL US.

AFTER 60 DAYS
After 60 days we will we will make an assumption that everything is fine.  Remember, UPS and
FED EX do not retain their TRACING NUMBERS FOREVER!

After 60 days all transactions are final.

Your crock can be sent to the couple at their home.  All correspondence is either e-mailed
to you or sent to you via US Mail.  The only thing sent with the crock is the name of the
person who sent it!

When you fill in the billing address, (your name), you will also fill out a shipping address
(in your case, the wedding couples name).  You will fill these forms out once you
register and sign in.